Calder Titanium30-day refund guarantee01
Our return entitlement extends for 30 days from the date of physical receipt. This right applies whether the surface arrived with transit harm, bears a defect, differs from the article requested, or simply does not suit your preference.
Return conditions02
- Damaged or flawed items: an immediate replacement or full restitution, inclusive of initial carriage fees; please include clear photographs with your correspondence.
- Incorrect article received: the intended item is dispatched promptly, and the errant package retrieved entirely at our expense.
- Should you reconsider your purchase: the board must remain unused, enclosed in its original packaging with all intact labels and seals. Return carriage remains your responsibility, and initial delivery expenses are not subject to refund.
- Articles unsealed or used cannot be returned for culinary hygiene considerations and are not eligible unless a manufacturing fault is present.
The procedure for returning your surface03
- Within 30 days following arrival, kindly notify [email protected] or ring +1 (828) 931-8859 with your order reference, the reason for return, and photographs should the board have arrived damaged.
- We will answer within one working day to provide a return authorisation reference and our receiving address.
- Enclose the board carefully in its original packaging, include an enclosed note with your return reference, and securely fasten the parcel.
- Dispatch the parcel to the stated address and transmit the consignment tracking number by email. Retain proof of postage until your reimbursement is completed.
Refunds and processing time04
We examine the piece within 3 business days of receipt and send formal confirmation of the refund by email. Reimbursement follows the original method: orders settled upon delivery are refunded via bank transfer to your nominated account, while direct transfer payments return to the source account. Banks typically process the entry within 1-5 business days.
Exchanges and cancellations05
Should you prefer another specification, kindly complete the return process and submit a separate order; your refund will be issued once the returned piece arrives. Cancellations carry no charge prior to dispatch, upon emailing [email protected] with your order reference.
Questions about this policy06
Address our office at [email protected] or telephone +1 (828) 931-8859 during Mon-Thu 08:30-17:15, Fri 08:30-15:15, Sat 10:15-16:15, break 12:30-13:00. Every message receives a courteous reply within one business day.