Calder TitaniumOrder processing time01
Purchases finalized prior to 12:30 on any working day leave our facility that very day. Orders submitted after this hour, or during weekends and official holidays, are dispatched on the following business day. A receipt specifying your order reference arrives by email upon submission, followed by a formal dispatch notice with tracking credentials once your package is in transit.
Monitoring your consignment02
- Consult your dispatch email or text notification and select the tracking link provided.
- Alternatively, navigate to our order tracking page and enter your purchase reference.
- Tracking information becomes active once the courier logs the initial scan, which typically occurs within 24 hours following dispatch.
- Transit milestones are recorded at each interchange until final delivery is completed.
Estimated delivery times03
Stated durations refer to working days following dispatch and represent honest estimates rather than binding commitments. Deliveries to outlying or rural districts may require an additional 1-2 days.
| Region | Estimated delivery time |
|---|---|
| United States | 2-4 business days |
| Other destinations | Calculated at checkout prior to settlement |
Shipping and handling costs04
Complimentary standard delivery is granted for orders exceeding $130 throughout United States; otherwise, a shipping fee of $8.50 applies. The precise shipping charge for your destination is detailed at checkout prior to final order confirmation.
International shipping05
For consignments destined beyond United States, delivery charges and transit estimates are presented at checkout. Customs levies and import taxes are determined by local authorities and remain the responsibility of the recipient. Any shipment rejected during border clearance will be handled under our standard return provisions.
Parcels damaged, mislaid, or unreceived06
6.1 Damaged
We ask that you inspect your shipment upon arrival. Should either the carton or the titanium surface exhibit damage, please take photographs and notify us at [email protected] within 48 hours. We shall promptly supply a replacement at our expense or issue a full refund, and the damaged piece need not be returned unless specifically requested.
6.2 Lost
If courier tracking displays no progress for 5 business days, kindly write to us with your order reference. We shall initiate a formal carrier investigation and either dispatch a fresh item or return your funds in full, according to your preference, within 10 business days of your report.
6.3 Shipments recorded as delivered but unlocated
Please verify first with members of your residence, immediate neighbours, or your local postal depot, and inform us within 3 days of the recorded delivery scan. We will immediately lodge an enquiry with the carrier and provide updates until the matter is satisfactorily resolved.
Questions about this policy07
Address our office at [email protected] or telephone +1 (828) 931-8859 during Mon-Thu 08:30-17:15, Fri 08:30-15:15, Sat 10:15-16:15, break 12:30-13:00. Every message receives a courteous reply within one business day.